Questions about parcel transportation

In response to the logistics problems that everyone has been reporting, first of all, due to the impact of COVID-19, the normal transportation of logistics has been greatly affected, so it may cause delays in transportation. In addition, there are some problems that can cause delays and non-receipt of logistics delivery.
1. Customs inspection
2. The address is wrong
3. The package is lost
In addition to these, there are some other natural and man-made logistics problems.
In response to these issues, we have some small suggestions.
1. When the buyer creates an order, the address must be detailed and clear, and the house number, street and other information must be clearly written. It is an address that can be searched on Google Maps or other map software, so that the delivery staff can find your address. Avoid sending the package to the wrong address or returning the package because the address is not found.
2. If you cannot find the logistics information or do not receive the order tracking number, please contact us in time, we will contact you as soon as possible to inquire about the reason and deal with the logistics. Because if there is no information on the package for a long time and you do not check it in time, you will not be able to check the status of your package after the query period.
Finally, if you have any questions, please contact our email in time, we will reply you within 24 hours. support@stogagame.net

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